Overview In this role, you support Autodesk customers across AEC and D&M; industries, driving adoption and long-term value realization. You manage a hybrid mix of Territory, Regional, and select Enterprise accounts in EMEA, using scalable, data-informed engagement to boost product usage and health. You work with cross-functional teams to deliver high-impact onboarding and value realization, contributing to retention and growth.

This is a chance to shape customer outcomes at scale in a leading software company with a strong emphasis on collaboration and impact.

Compensaciones / Incentivos competitive compensation package annual cash bonuses stock grants comprehensive benefits package

Responsabilidades Engage customers via digital-first, scalable engagement (1:many)

Manage a diverse portfolio across Territory, Regional, and selected Enterprise accounts

Lead onboarding and adoption strategies for AEC and D&M; workflows

Build and nurture relationships with senior stakeholders in key accounts

Prioritize activities based on account health, risk, and business impact

Execute targeted actions for high-risk accounts using data-driven insights

Drive uplift in product assignment and usage across portfolio

Create and execute customer success plans using usage data and business insights





Apply consultative approach to map customer processes to adoption opportunities

Collaborate with Sales, Channel, and Support to achieve outcomes

Ensure a high-quality, consistent customer experience at scale

Requisitos principales English and German professional proficiency

3+ years in Customer Success, Account Management, or Consulting

Experience managing a portfolio with multiple customer segments

Background in Engineering, Architecture, Manufacturing, or related fields

Ability to analyze customer processes in AEC/D&M; and translate to adoption strategies

Hybrid knowledge across AEC/D&M; or ability to operate across both

Understanding of customer lifecycle management, adoption, and retention

Strong stakeholder and client relationship management skills

Excellent communication, empathy, active listening, storytelling, negotiation

Proven prioritization, risk management, and complexity handling at scale

Time management, problem solving, and data-driven decision making

Ability to drive cross-functional collaboration in a matrix organization

AI savviness is a plus stakeholder management communication empathy data-driven decision making usage data analysis health metrics tracking

📌 Customer Success Advisor, Manufacturing Industry ( German Speaker) (Barcelona)
🏢 Autodesk
📍 Barcelona