- The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth

- This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners

- Execute end‑to‑end renewal motions, streamlining workflows and minimizing manual intervention

- Close customer renewals to protect and retain the existing customer base, ensuring accuracy and on time execution

- Drive and close seat expansion opportunities at the time of renewal using standard sales plays

- Monitor account auto‑renewal status and intervene when auto‑renewals are disabled to prevent churn

- Work directly with customer procurement teams to complete renewal transactions

- Maintain accurate sales forecasts and pipeline visibility using CRM and renewal tracking tools

- Collaborate with Account Executives on larger cross‑sell and expansion opportunities

- Engage and when needed partner with Customer Success Managers to support retention and adoption efforts during post‑sale engagements

- Provide light‑touch support to authorized partners

- Share insights on churn risks, renewal blockers, and missed upsell opportunities across internal teams

- Gather and deliver customer feedback related to products, packaging,



and renewal experience- The adecuado candidate demonstrates strong time management, customer focus, and the ability to execute renewals with increasing independence using CRM tools and established playbooks

- Customer‑focused mindset with the ability to identify and address customer needs

- Effective written and verbal communication skills

- Experience using CRM or renewal tracking systems

- Bachelor’s degree or equivalent professional experience

- Experience closing deals or renewals, including customer communication and follow‑up

- 1–3 years of experience in inside sales, renewals, account management, or customer‑facing sales roles

- Strong organizational and time‑management skills

- Fluency in English + German

- German speaker
- Proven ability to manage multiple renewal cycles and priorities concurrently

- Prior exposure to subscription‑based or renewal‑driven sales models

- Experience in a software, SaaS, or technology sales environment

- Experience supporting seat expansions or upsell opportunities during renewals

- Familiarity working with procurement teams and contract‑driven renewals

- Experience collaborating with Account Executives, Customer Success, and partner organizations

- Comfort operating in a fast‑paced, metric-driven sales environment

- Ability to identify churn risks and recommend proactive retention actions

📌 Digital Renewal Sales Representative (DACH) (Barcelona)
🏢 Autodesk
📍 Barcelona