Additional Information

Job Number

26115039
Job Category

Human Resources
Location

Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain, 8039VIEW ON MAP
Schedule

Full Time
Located Remotely?

N
Position Type

Management
Job Summary

We are currently undergoing a renovation of the hotel and the training manager will be a key role in driving culture, quality and management development.
The training manager helps drive W and Marriott values and philosophy and ensures all training and development activities are strategically linked to the hotel´s objectives. Works with hotel´s leadership team to identify and address employee and hotel´s development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs.



Measures the effectiveness of training to ensure a return on investment.
CANDIDATE PROFILE

Education, Skills And Experience

University educated, ideally in hospitality or Human Resources
Relevant work experience required (experience in hospitality preferred)
Fluent in Spanish and English (catalan desirable)
Must have the right to take up employment in Spain (if not EU national, please provide details on CV)
CORE WORK ACTIVITIES

Administering Employee Training Programs

Promotes and informs employees about all training programs.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Helps employees identify specific behaviors that will contribute to service excellence.
Ensures employees receive on-going training to understand guest expectations.
Uses effective training methods to ensure employees have a good understanding of

📌 Training Manager (Madrid)
🏢 W Hotels
📍 Madrid