Founder-in-ResidenceVisit PodForgeFounder / CEO / COO - PodForgeSystemized operations teams, built for execution.About PodForgeSmall and mid-sized businesses (SMBs) across the US are struggling with a persistent talent bottleneck. They need consistent, high-quality execution for back-office and IT operations, but hiring internally is too slow, too expensive, and often unreliable.PodForge solves this by providing plug-and-play 'Embedded Operations Pods.' Instead of acting as a traditional staffing agency or a generic BPO, PodForge gives clients a dedicated, systemized delivery pod (IT + business ops) complete with clear SLAs, weekly governance, and rapid onboarding.As CEO, you will lead the charge in productizing service delivery. You'll move SMBs away from chaotic, ad-hoc hiring and into predictable, managed capacity that scales seamlessly with their growth.What You'll BuildYou will build a high-margin, highly repeatable managed service business. You'll start by defining strict playbooks for two vertical niches, deploying the first 3-person starter pods, and proving that your systematic approach to QA and SLA management beats traditional in-house hiring.Your ResponsibilitiesAs the CEO, you are responsible for executing from 0 to 1.Define the PlaybookStandardize the delivery process for IT and business operations. Turn chaotic client needs into a repeatable 25-step onboarding and execution SOP.Close the First SalePitch and close the first 2-3 SMB clients. You must personally close your first deal,



driving initial revenue by proving that your systematic approach beats traditional hiring.Own the Revenue EngineDrive sales and own the revenue generation engine. Build a repeatable sales pipeline while obsessively managing KPIs like time-to-ramp and gross margin.Hire and Ramp the PodsRecruit the first pod leads and staff members. You will be responsible for ensuring they hit full productivity within the promised SLA window.Ensure SLA AdherenceBuild the weekly review mechanisms that prove ROI to the client, guaranteeing replacement and continuous improvement.Who We're Looking For- Demonstrated experience in operations management, agency operations, or BPO leadership.- Deep understanding of how to document, systemize, and enforce Standard Operating Procedures (SOPs).- Ability to sell complex operational solutions to Founders, COOs, and Heads of Engineering.- Comfortable interviewing, hiring, and firing rapidly to maintain pod quality.- Strong financial acumen to manage unit economics, gross margins, and pricing tiers.The Idóneo CandidateThe ideal candidate is an 'operator's operator'-someone who has likely worked as a COO, VP of Operations, or Agency Director. You thrive on turning chaos into checklists. You don't just want to manage a team; you want to build the machine that builds the teams. You are highly disciplined, data-driven, and relentlessly focused on execution and margin control.Compensation & EquityYou will receive a full-time base salary ($80,000-$120,000 range) from day one. As you secure your first paying clients and draw from company revenue, your salary will climb as you hit MRR milestones, alongside a significant founder equity stake.#J-18808-Ljbffr

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