Overview In this role you provide high-level remote technical support for issues escalated to European HQ, assist with installation, commissioning and repair of Panasonic HVAC products, and manage cloud-based admin tasks for IoT devices. You will coordinate with marketing, product management, and training centers to ensure up-to-date materials and smooth project execution. The role combines technical problem-solving with documentation, cross-functional collaboration, and cloud administration, offering international exposure and a path to impact across services and solutions.

Compensaciones / Beneficios International work environment

Training and development opportunities

Attractive remuneration package

Adaptable working hours

Generous mobile working option

High work-life balance

Responsabilidades

Provide remote technical support for issues escalated to European HQ technical team

Assist internal and external customers on installation, commissioning and repair of Panasonic HVAC solutions

Coordinate product commissioning within LSOs, assign resources, follow up on projects, ensure quality assurance and customer satisfaction

Prepare project documentation for pre-sales data and after-sales support





Collaborate with Marketing on IoT & Connectivity marketing material and support training

Coordinate with Product Manager on Training Centers updates, uninstall old products and install new ones, review installation/service manuals

Support product documentation development with product teams and factories, review content (ErP, test reports, DoC, specs, II, OI and SM)

Act as Panasonic European Admin on Cloud Side to manage LSO Admin Accounts and supervise Admin tasks

Manage, analyze and report SIM Card usage for Panasonic IoT devices

Supervise invoiced IoT services vs activated cloud services

Support projects with 3rd party companies in Europe

Requisitos principales University degree with deep technical expertise or equivalent experience

At least 5 years of relevant experience in the field

Knowledge on Building Automation (KNX, Modbus, BACnet)

Knowledge on IoT devices and systems

Knowledge on LAN and WAN networks

Communication

Cross-functional collaboration

Project coordination

Building Automation (KNX, Modbus, BACnet)

IoT devices and systems

LAN and WAN networks

📌 IoT & Connectivity Technical Specialist (Air Conditioning) (Barcelona)
🏢 Panasonic
📍 Barcelona