Overview In this role you provide high-level remote technical support for issues escalated to European HQ, assist with installation, commissioning and repair of Panasonic HVAC products, and manage cloud-based admin tasks for IoT devices. You will coordinate with marketing, product management, and training centers to ensure up-to-date materials and smooth project execution. The role combines technical problem-solving with documentation, cross-functional collaboration, and cloud administration, offering international exposure and a path to impact across services and solutions.

Compensaciones / Beneficios International work environment Training and development opportunities Attractive remuneration package Adaptable working hours Generous mobile working option High work-life balance Responsabilidades Provide remote technical support for issues escalated to European HQ technical team Assist internal and external customers on installation, commissioning and repair of Panasonic HVAC solutions Coordinate product commissioning within LSOs, assign resources, follow up on projects,



ensure quality assurance and customer satisfaction Prepare project documentation for pre-sales data and after-sales support Collaborate with Marketing on IoT & Connectivity marketing material and support training Coordinate with Product Manager on Training Centers updates, uninstall old products and install new ones, review installation/service manuals Support product documentation development with product teams and factories, review content (ErP, test reports, DoC, specs, II, OI and SM) Act as Panasonic European Admin on Cloud Side to manage LSO Admin Accounts and supervise Admin tasks Manage, analyze and report SIM Card usage for Panasonic IoT devices Supervise invoiced IoT services vs activated cloud services Support projects with 3rd party companies in Europe Requisitos principales University degree with deep technical expertise or equivalent experience At least 5 years of relevant experience in the field Knowledge on Building Automation (KNX, Modbus, BACnet) Knowledge on IoT devices and systems Knowledge on LAN and WAN networks Communication Cross-functional collaboration Project coordination Building Automation (KNX, Modbus, BACnet) IoT devices and systems LAN and WAN networks

📌 IoT & Connectivity Technical Specialist (Air Conditioning) (Barcelona)
🏢 Panasonic
📍 Barcelona