Job Title: German, Spanish-speaking Customer Service
Agent Location: Valencia, Spain Work Model: On-site Schedule:
Afternoon (15h-24hr) About the Role We are looking for German and
Spanish-speaking Customer Service Agents to join a growing team in
Valencia. This is an on-site role based in one of Europe's most
vibrant capital cities, known for its rich culture, history, and
lively atmosphere. You will be the first point of contact for
customers, delivering support and resolving queries with
professionalism and care. Responsibilities Handle inbound and
outbound customer interactions in German and Spanish via phone,
email, and/or chat Provide accurate, timely, and courteous
responses to customer inquiries Resolve customer issues
efficiently, escalating complex cases when necessary Maintain
detailed and accurate records of customer interactions in the CRM
system Meet individual and team performance targets (quality,
productivity, and customer satisfaction)
Stay up to date on
product/service knowledge to provide informed support Collaborate
with team members and supervisors to continuously improve service
delivery Requirements Fluent in German (written and spoken) — C1
level or above Fluent in Spanish (written and spoken) — C1 level or
above Previous experience in customer service, call center, or
similar client-facing role preferred Strong communication and
problem-solving skills Comfortable working on-site in Valencia EU
work authorization required (or valid permit to work in Spain)
Basic computer literacy (CRM systems, MS Office, or similar tools)
What We Offer Competitive compensation package On-site role in
Valencia Opportunities for growth and development Supportive team
environment Training