Overview
In this role you drive operational excellence across a diverse client portfolio and protect revenue by optimizing processes at scale. You will mentor junior team members and partner with product and sales to translate customer insights into roadmap decisions. You'll surface trends from data, mitigate churn, and implement improvements that boost efficiency and satisfaction. This is a chance to shape how Deel delivers scalable, borderless work for customers worldwide.
Compensaciones / Ventajas Stock grant opportunities
remote work flexibility with WeWork access
competitive pay in USD
inclusive, diverse workplace
Responsabilidades Own a diverse portfolio of accounts and set operational standards to drive revenue retention
Identify systemic patterns across the portfolio and lead cross-functional initiatives to improve customer experience
Develop and mentor junior team members in account management, data analysis, and collaboration
Analyze portfolio-wide data to surface trends,
predict churn risk, and recommend preventative actions
Partner with product and sales teams to surface insights and influence roadmap decisions
Establish and implement best practices to increase team efficiency and customer satisfaction
Requisitos principales 3-5 years in customer ops, account management, or customer success
Proven track record managing a complex portfolio
Strong analytical skills with SQL, Looker, or equivalents
Experience mentoring or coaching junior team members
Demonstrated ability to drive process improvements and measure outcomes
Strategic thinker who sees cross-account connections and patterns
Excellent communication and cross-functional influence
analytical mindset
cross-functional collaboration
mentoring/leadership
communication
SQL
Looker