As Operations Manager, you will own automation and AI-driven improvements across Deel's global payroll processes. You'll build, test, and iterate AI-powered workflows (Akai) while leading end-to-end projects across multiple workstreams. You'll partner with engineering, product, and ops teams to fix gaps, surface leadership-ready insights, and drive efficiency at scale.
This hands-on role rewards proactive problem solving and cross-functional collaboration to advance our global operations. A strong hook is the opportunity to shape AI-enabled payroll at a world-spanning platform.
Compensaciones / Ventajas Stock grant opportunities
Optional flexible office membership
Country-based perks and benefits
Inclusive and equal-opportunity culture
Competitive pay aligned with local markets
Responsabilidades
Manage day-to-day operational workflows and identify efficiency gains
Support automation initiatives to reduce manual tasks and improve accuracy and speed
Partner with cross-functional teams to streamline tools and processes for internal teams and customers
Ensure adherence to operational controls, compliance requirements, and risk management
Contribute to fraud prevention and regulatory alignment through strong operational standards
Monitor performance metrics and escalate risks or gaps to leadership
Drive customer-focused process improvements to shorten turnaround times and improve resolution
Expand self-service options to reduce manual support
Implement feedback loops to inform continuous improvement
Coordinate operational readiness for new product or market launches with stakeholders
Assist go-to-market efforts by removing bottlenecks for smooth adoption
Track and report operational outcomes with insights for leadership
Execute operational projects and strategic initiatives with senior leaders
Requisitos principales 5+ years of experience in operations in a fast-paced environment
Comfort with building and troubleshooting AI workflows, not just using AI
Engineering background or equivalent technical exposure preferred
Experience managing and mentoring small to mid-sized teams
Strong problem-solving and detail-oriented, solutions-minded
KPI-driven with track record of improving metrics
Exposure to process automation and operational tooling
Background in FinTech, consulting, banking, or fast-paced startups preferred
Strong analytical skills and ability to turn data into actionable insights (SQL familiarity a plus)
Collaborative team player with energy and bias for action collaborative teamwork high energy and proactive mindset strong problem-solving orientation
AI tools and workflow troubleshooting (e.g., Akai)