We are looking for German-speaking Customer Service Agents with B2-level Spanish to join a dynamic customer support team in Valencia, Spain.If you enjoy communicating with customers, solving problems and providing a high-quality service experience, this could be a great opportunity for you!Job Details- Location: Valencia, Spain- Work Model: On-site- Position: Customer Service Agent- Languages: German + Spanish B2- Contract: Temporary for the first 3 months, with the possibility of becoming permanent afterwards- Salary: €21,000 gross/year + €1,200 annual SRV bonus- Schedule: Shift-based- Afternoon Shift: 15:00–00:00- Shift Rotation: Candidates should be comfortable with an equal balance between morning and afternoon shiftsYour ResponsibilitiesAs a Customer Service Agent, you will be responsible for providing professional and efficient support to customers while ensuring a positive customer experience.- Handling customer requests and inquiries in a professional manner- Communicating with customers in German- Using Spanish at B2 level as required for the role- Understanding customer needs and providing appropriate solutions- Ensuring clear,



accurate and professional communication throughout each interaction- Following established customer service procedures and guidelines- Contributing to a positive customer experience and high service quality- Working effectively within a team and adapting to different shift schedulesRequirements- Fluent German- B2 level of Spanish- Excellent verbal and written communication skills- Customer-oriented mindset- Strong interpersonal and problem-solving skills- Ability to work effectively in a fast-paced customer service environment- Flexibility to work both morning and afternoon shifts- Availability to work on-site in Valencia- Full-time availabilityTrainingFull training will be provided before starting the role.Training availability is required according to the following schedule:- First 3 weeks: 09:00–15:00- Following period: 09:00–16:00- Final week: 09:00–17:00Candidates should be fully available throughout the training period.Contract & Career OpportunityThe position initially starts with a 3-month temporary contract, with the intention of converting it into a permanent contract afterwards.The role requires flexibility, as there will be an equal balance between morning and afternoon shifts.Compensation- €21,000 gross annual base salary- €1,200 annual SRV bonus- Total potential annual compensation: up to €22,200 gross, depending on eligibility for the bonus#J-18808-Ljbffr

📌 German & Spanish Speaking Customer Service Agents | Valencia
🏢 FH Collective Academy
📍 Valencia