Overview

As a CX Ops Specialist at Factorial, you will design and maintain automation systems across the customer experience journey to scale our CX engine. You'll work with HubSpot, Zapier, and other tools to streamline onboarding, account management, support, and renewals, collaborating with cross-functional teams to align automation with business goals. You'll tackle operational puzzles, drive data-driven improvements, and help shape a scalable RevOps strategy in a fast-paced environment.

This role offers an opportunity to impact customer journeys at scale and contribute to a high-growth, AI-powered SaaS company.

Compensaciones / Ventajas Alan as private health insurance

High growth, multicultural and friendly environment

Wellhub (gyms, pools, outdoor classes)

Cobee expense savings

Language classes

Breakfast in the office and organic fruit

Responsabilidades Execute high-impact automation projects across CX to enable scalability

Design and optimize workflows using HubSpot, Zapier, and other platforms





Integrate third-party systems to ensure seamless data flow in the RevOps stack

Evaluate vendors and contribute to tech strategy and tooling roadmap

Monitor automation performance, troubleshoot, and drive continuous improvement

Report progress to Directors and VPs with high visibility

Co-develop the internal CX playbook and documentation

Collaborate with RevOps, Data, and Finance to align automation with business goals

Requisitos principales 2–3 years in RevOps, Marketing Ops, Sales Ops, or CX Ops

Proficiency with HubSpot and building automations

Basic knowledge of APIs, webhooks, or tools like Make or Zapier

Strong logical thinking and structured problem-solving

Curiosity about the why of automation and hands-on execution

Clear written and verbal communication skills in English and Spanish

Collaborative mindset

Attention to detail

Curiosity

HubSpot automations

Zapier or Make integrations

APIs and webhooks

📌 Revenue Operations Specialist CX (Barcelona)
🏢 Factorial Hr
📍 Barcelona