About the Role
The Product Consultant, Reporting Solutions is responsible for supporting Morningstar Publishing System (MPS) clients across the EMEA region, ensuring a high-quality client experience throughout ongoing product usage, enhancements, and post-sales support.
As a key point of contact for clients, this role combines relationship management, product expertise, and cross-functional collaboration to help clients maximize the value of the product and support their day-to-day business needs.
The successful candidate will work closely with Customer Success, Sales, Product, Data, and other internal teams to resolve client challenges, deliver solutions, and drive continuous improvements to the client experience.
Based in Madrid, this position reports to the Senior Manager, Support EMEA, and offers the opportunity to work in a dynamic, international, and highly collaborative environment.

The Area:




Morningstar Client Service Group is the ambassador of our talents and investments aiming to provide our customers with unique experiences while helping them reach their business success goals. The vision of the department is to deliver a seamless, joined-up experience and provide our clients with help, expertise, and guidance on a range of queries using the interactions to build strong relationships to develop trust in our business. We play an important role in growing and evolving the business through the active promotion of our products and services within these interactions. The way we operate is also key to creating a high level of engagement and job satisfaction from our employees helping to retain great talent within the organization.

Responsibilities:
• Work closely with our Morningstar Publishing System EMEA client base to ensure timely production, quality assurance, and the delivery of projects for new and existing clients.
• Serve as a single point of contact for post-sales services and ongoing relationship support. Own, coordinate, and resolve data, function

📌 Product Consultant – Reporting Solutions (Madrid)
🏢 302 MstarEurServSL Morningstar Europe Services Legal Entity
📍 Madrid