Overview In this role you lead the SAP HR & payroll operations for international clients, ensuring accurate, compliant, and timely payroll processing. You manage client relationships and drive ongoing process improvements within a growing MPS/BPO context. You will escalate payroll issues, collaborate with global stakeholders, and support the development of the payroll team.

This position offers a chance to shape global HR and payroll service delivery in a collaborative, high-performance environment. Compensaciones / Beneficios comprehensive training and development programs versátil working schedule private medical insurance 100% covered by SD Worx 25 vacation days workation up to 4 weeks per year laptop and equipment provided Responsabilidades Lead and manage the SAP HR & payroll operations team to ensure accurate, timely payroll within scope and SLAs Maintain and strengthen client relationships as the primary delivery contact Prepare and present payroll performance reports and KPIs in monthly reviews Monitor service levels and credits, ensuring SLA compliance and addressing deviations Serve as escalation point for unresolved payroll issues and ensure effective resolution Collaborate with Global Process Owners and Payroll Country Leads to drive process improvements Oversee staffing, recruitment, onboarding,



and team development Develop and deliver payroll staff training materials and programs Foster a positive, high-performance team culture and continuous improvement mindset Ensure compliance with global and local payroll regulations and standards Coordinate team-impacting projects to achieve defined results Requisitos principales 5+ years of experience in HR/payroll operations, preferably international or in MPS/BPO Strong understanding of HR/payroll processes, compliance, and general payroll standards Experience managing client relationships and delivering payroll services to multinational clients Familiarity with SLAs, KPI measurement, and reporting Demonstrated leadership, team development, and performance management Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities with adaptability Experience with Change Management, planning, and organizational changes Strong project coordination and stakeholder engagement abilities Experience with SAP Payroll, SuccessFactors, or similar platforms is a plus Payroll certifications (CPP, CPS, CPM) are an advantage Fluent in English; additional languages are a plus excellent communication interpersonal skills leadership SAP Payroll SuccessFactors global payroll standards

📌 SAP Payroll & HR Operations Manager (Granada)
🏢 Sd Worx
📍 Granada