Job Description
We are seeking a Specialist to join American Tower's Property Management organization's Real Estate Management team. The team maximizes and protects the value of the real estate portfolio, owns and streamlines relations with property owners, and ensures all properties operate smoothly. Day to day you will focus on an assigned group of assets or functions and serve as the primary interface and facilitator of all engagements, issues, and projects on the properties under your purview.

As a Specialist, you will partner cross-functionally with peers in the Property Management, Legal, Finance, Operations, and Sales departments and, where applicable, with external vendors to support the resolution of property owner matters. You will utilize strong project management and customer service skills to ensure all property needs are addressed timely and completely to deliver results for the property owner and in American Tower’s best interest.

Responsibilities
- Triage document requests to the appropriate teams within Property Management.




- Assess and resolve landlord inquiries within established service level agreements (SLAs).
- Collaborate with Operations, Legal, Finance, and Commercial teams and, where applicable, with external vendors to support end-to-end land operations and/or property payment processes.
- Create and manage documents for landowner interactions and triage to the appropriate internal teams.
- Intake and resolve low to medium complexity property owner relations concerns that do not require escalation or approval from key internal stakeholders, and route higher complexity issues to the correct internal teams.
- Identify opportunities for improvements in processes and partner with management to build efficiencies and redefine process documents.
- Support vendor performance management, where applicable, to drive standardized, efficient transactions that maximize value, service quality, and cost optimization aligned with American Tower’s priorit

📌 Specialist Real Estate Management (Madrid)
🏢 American Tower
📍 Madrid