Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.
About Your Role
Scope has an exciting 12-month fixed term opportunity for an accomplished professional to contribute to our transformation journey across the Quality and Systems domain. You will bring demonstrated experience delivering systems and process design projects across compliance and quality.
Reporting to the Head of Quality Systems and Improvement, this role will own the full lifecycle of the work from design to implementation.
You will deliver a 12-month project that will lead the design, planning,
and delivery of an improved feedback and complaints management approach at Scope.
There are specialists in NDIS & Disability to support you as required, so we welcome applications from other industry sectors.
You will enjoy interacting with diverse stakeholders and possess the communication and relationship skills to thrive in a fast paced, diverse and complex environment.
Your Key Focus
Reporting to the Head of Quality Systems and Improvement, this role is pivotal to ensure design of the systems and processes to capture, manage and provide governance over feedback and complaints at Scope are fit for purpose. This work is a core organisational Strategic priority and Board deliverable for FY 2027.
Sitting within the Quality Safeguarding and Practice Governance portfolio, this role will lead the design, planning, execution, and delivery of an improved feedback and complaints management approach at Scope.
Your responsibilities will in
📌 Quality Improvement Lead (Vic)
🏢 Scope Australia
📍 Vic
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.