Account Success Manager (Software Sales) About Us At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.

We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

The Account Success

Manager (ASM) is responsible for supporting customer adoption, engagement, and long-term success with Seequent solutions. The role focuses on maximizing users and usage by helping customers effectively implement, adopt, and realize value from their investment in our products. Working with a portfolio of assigned accounts, the ASM serves as the primary day‐to‐day customer contact and collaborates closely with Account Managers, Technical Specialists, Product teams, and Support teams to deliver a positive customer experience.

Through relationship building, proactive engagement, onboarding coordination, customer advocacy, and usage monitoring, the ASM helps ensure customers remain successful, supported, and engaged throughout their lifecycle with Seequent. Build and maintain strong relationships with assigned customer stakeholders to support satisfaction, product adoption, and retention. Coordinate customer onboarding and training activities by engaging the appropriate internal resources and tracking outcomes.

Support account planning activities by partnering with Account Managers and other Sales and Support team members.



Document customer interactions, account updates, and key activities within the CRM system. Facilitate communication between customers and internal teams to ensure timely resolution of questions, concerns, and service requests.

Coordinate technical support escalations by connecting customers with the appropriate subject matter experts. Prepare customer usage reports and adoption insights to support customer success discussions and reviews. Identify expansion and renewal opportunities and communicate them to the Senior Account Manager for follow-up.

Fluent

Spanish and English (this is essential) ~ Highly developed communication with influencing skills, capable of engaging at all organizational levels and customers. ~ Hybrid based role with some travel and visits to client sites as required. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement.

Our culture Our values define a culture of open mindedness, connected teams despite geographical distance, transparent communication, and leadership at any level, where everyone is welcome as their authentic self. Our office hubs are fueled by barista-crafted coffee,games, table tennis, Lego, online trivia battles, and regular office team events. Competitive salary, versátil working, a paid day each year to volunteer, an employee share purchase plan in most locations, rewards & recognition program, continuous learning and career growth opportunities, internal engagement events, culture & wellbeing program, personal support resources.

📌 Account Success Manager (Software Sales) (Madrid)
🏢 Seequent
📍 Madrid