Account Management SpecialistApplylocations: Brighton - HT: Spain - Mallorcatime type: R-00023563HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.

In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none.

In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our 'integral approach, local touch' mentality.## Job SummaryThe Account Management Specialist is a key client-facing role within Mobility, responsible for managing client relationships, monitoring account performance, and driving service improvements. The role ensures effective governance, proactive escalation management, and continuous improvement initiatives to enhance service quality, reduce complaints, and support client retention. Through regular performance reviews and strategic client engagement,



the Account Management Specialist helps maintain client confidence and deliver operational excellence.## ## Monitor account performance and ensure delivery against agreed KPIs.

Implement action plans to reduce complaint ratios and improve service quality.

Collaborate with internal teams and external partners to drive performance improvements.

Present performance insights, improvement plans, and recommendations to clients.

Maintain strong governance processes and support client retention initiatives.

Skills & Experience Experience in Account Management, Client Services, Customer Success, or a similar client-facing role.

Experience handling escalations, complaints, and service recovery.

Strong analytical and problem-solving skills with a data-driven approach.

Experience monitoring and improving KPI performance.

Proficiency in Microsoft Excel and PowerPoint.

- Customer-focused mindset with a commitment to service excellence and continuous improvement.*You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider.

About

Us## In case you didn't know, we're one of the world's leading travel tech businesses.## ## We're game-changers, disruptors and the people who connect the world's travel players, the glue that bonds us all together.## ## 01 We buy room nights from hotels that we sell on to our network of high value clients such as tour operators and travel agents.### ### 02 We use our innovative tech platforms to distribute these room nights to our clients, who sell them on to the end customer.### ### We've joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement.

We support the economic and social development of our regions through our Corporate Volunteering Programme.*

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