Identify operational inefficiencies and transform manual processes into scalable automated solutions

Design, develop, test, and deploy automations that reduce manual work and improve operational efficiency

Maintain and enhance existing automations, integrations, and workflows

Troubleshoot issues and support deployed solutions

Partner with stakeholders to understand pain points, process gaps, and operational challenges

Convert business requirements into automation designs and implementation plans

Build solutions using Make.com, Airtable, AWS, Zendesk, and approved AI technologies

Explore and implement AI capabilities and intelligent automation where they improve operational outcomes

Support experimentation and validation of new technologies

Contribute technical expertise to roadmap projects and cross-functional initiatives

Collaborate with Tooling, Operations, Product, and Engineering teams

Ensure solutions are documented, maintainable, and scalable

Requirements Experience building an automation that ran inside a live customer support or contact centre environment

Experience with workflow automation, data platforms, cloud technologies, and emerging AI capabilities

Experience using Make.com, Airtable, Amazon Web Services (AWS), Zendesk, and approved AI technologies

Ability to design, develop, test, and deploy automations

Ability to maintain and enhance automations, integrations,



and workflows for reliability and scalability

Ability to troubleshoot deployed solutions

Ability to translate business requirements into automation designs and implementation plans

Ability to evaluate and implement AI and automation opportunities pragmatically

Ability to collaborate with Customer Care, Tooling, Operations, Product, Engineering, and other business teams

Resume and portfolio/application materials submitted in English

Ability and willingness to work in the office 3 days per week

Must be based within commuting distance of a Perk hub

Core Competencies Demonstrates expertise in designing, developing, and deploying automation solutions that enhance operational efficiency, particularly in customer support environments. Proficient in leveraging tools like Make.com, Airtable, and AWS to create scalable and maintainable workflows.

Highest-signal resume keywords Automation Design and Development

Workflow Automation

Make.com

Amazon Web Services (AWS)

Airtable

Hard Skills Automation Development

Troubleshooting

Integration Maintenance

AI Implementation

Process Improvement

Soft Skills Collaboration

Stakeholder Engagement

Problem Solving

Industry Keywords Operational Efficiency

Customer Support

Contact Centre

Automation Solutions

Data Platforms

Tools & Technologies Make.com

Airtable

Amazon Web Services (AWS)

Zendesk

AI Technologies

📌 Business Automation Engineer (Barcelona)
🏢 Jobtailor
📍 Barcelona