Hi , I'm Andrea, Manager of Payment Operations. I joined WeTravel in May, and I'm based remotely in Madrid, Spain. I'm excited to find a new Payment Operations Specialist to join our global team. I lead a integral team of specialists focused on building reliable, scalable, and compliant payment operations that support our mission of powering the world's best group travel experiences.

If you're someone who takes pride in precision, loves optimizing workflows, and is excited about working at the intersection of travel, payments, and fintech, I'd love to meet you!

Think of the most incredible adventures imaginable: trekking to Machu Picchu, cycling through Tuscany, or going on a safari in Kenya. For years, the small businesses and local experts who run these trips have been stuck using messy spreadsheets, countless emails, and complicated payment methods. We build the tools that empower any entrepreneur to launch and grow their own travel business.

This is one of the last great frontiers of travel to come online, and as the category leader, we are at the forefront of this change. From the first inquiry to the final manifest, operators run their entire business in one place.

Our Payment

Operations team is a fully remote team spanning multiple timezones, which means clear communication and documentation matter as much as the work itself. Day to day, you'll be reviewing payment transactions, identifying risk, and working directly with customers and internal teams (Finance, Risk, Compliance, Product) to resolve issues. Expect shifting priorities, some ambiguity, and the occasional weekend shift as part of team coverage.

Have 2-4 years of experience in an analytical, support,



or operations role with a customer-facing component—including handling sensitive or complex issues over email, phone, or video ~ Are fluent in English with excellent written and verbal communication ~ Are fluent in Spanish, with at least a B2 level of written and spoken proficiency. ~ Have some familiarity with payment operations—things like refunds, disputes, KYC, or reconciliations ~ Bonus) Have experience with payment providers like Stripe, Airwallex, or Adyen Struggle with shifting priorities or ambiguity Monitoring transaction activity across platforms like Stripe and Airwallex to spot unusual patterns or anomalies Investigating and documenting fraud or suspicious card and bank activity, escalating to Risk and Compliance as needed Resolving payment and operational issues directly with customers via email, phone, or video calls Partnering with Finance, Risk, Compliance, Product, and Legal teams on complex cases and daily operations Contributing to ad-hoc operational projects as priorities shift and the business evolves Full-time - Fixed Term Contract (as International Contractor). ~ Although this is a remote role, employees are hired into a designated country of employment. Coverage for certain work-from-home (WFH) equipment. ~ Join an international, travel-loving team with a passion for adventure and innovation. As a member of our international team, you'll work full-time under a B2B contractor agreement, with monthly payments in USD.

For this role, we can only consider candidates who have the full legal right to work in the country (citizenship or residency) this job is advertised for. Unfortunately, WeTravel is not able to offer visa sponsorship or relocation assistance at this time. If you're excited about this opportunity and believe you're a good fit, we encourage you to apply and join us in transforming the travel industry!

📌 Business Operations Manager Remote (Madrid)
🏢 Wetravel
📍 Madrid