IOM provides services and advice to governments and migrants.

Context

Under the supervision of the Deputy Director (Digital Enablement and Engagement) and the Chief, Operations and Mission Engagement Solutions (OMES), the ICT Officer (Product Management – Knowledge Management Systems) will provide knowledge management systems and platforms to enable communications and strengthen evidence-based policy making. They will define and execute the end-to-end product strategy for Operations, Media and Communications, including AI-enabled agents in knowledge management, collaboration and communications platforms, ensuring integration with IOM's platforms (POEM, external websites, intranet) and alignment with departmental knowledge needs. They will shape the vision, roadmap and governance for knowledge management systems and multi-agent AI systems within the Knowledge for Operations and the Media and Communications portfolios.

The ICT Officer will define and articulate the AI strategy for the Knowledge for Operations and the Media and Communications portfolios, including how Agentic AI capabilities integrate with knowledge systems and business workflows. They will embed domain knowledge, tacit knowledge and policy nuance into AI prompts, workflows and reasoning chains, and ensure AI products reflect safeguards, programme policies and operational constraints. Partner with data, AI and platform teams to ensure responsible AI practices, including transparency, explainability and governance of AI outputs; lead user discovery and testing to ensure AI features reduce search time and improve decision quality.

Drive adoption and change management for AI features across POEM, intranet and external websites, including readiness assessments, training materials and user enablement plans





- Ensure software delivery processes and tools follow the IOM Software Development Lifecycle and best practices, policies and frameworks. Manage vendor engagements to support product delivery and compliance. Manage and support the OMES portfolio, with emphasis on Drupal hosting, SharePoint and data collection solutions. Provide strategic oversight for Power Platform governance, adoption and support services.

Education Master's degree in Computer Science, Business Administration, Information Technology, AI, Product Design, Engineering or related field with five years of relevant experience

- Professional training or certification in Project Management or Product Management is a distinct advantage.

Experience Experience in defining and executing an AI-driven product vision and roadmap, translating organizational knowledge and data strategies into scalable, user-centered AI solutions.

Skills Understanding of software development processes and the ability to analyze product data to inform decisions. Excellent written and verbal communication, including technical communication with both technical and non-technical audiences. Understanding of SDLC methodologies and AI product fundamentals (RAG architectures, LLM capabilities, data pipelines, and AI lifecycle from experimentation to production). Proficiency in English

- Languages All staff are required to be fluent in one of IOM's official languages (English, French, Spanish). For this position, fluency in English is required
- Respects and promotes cultural differences and inclusion. Produces quality results in a timely, service-oriented manner.

Communication: Offers are subject to funding confirmation and medical fitness, security clearances, and visa requirements where applicable. Vacancies close at 23:59 local time Geneva time on the stated closing date.

📌 CFA - Information and Communication Technology (ICT) Officer (Product Management - Knowledge Ma[...] (Valencia)
🏢 International Organization for Migration (10000000)
📍 Valencia