Passion, excitement & global collaboration are all core to what it means to be a FlyMate. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.

Today, we've digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow. At Flywire, we're transforming the way travel businesses manage and optimise global payments.

We are looking for a commercially minded, relationship driven Client Success Manager to support and grow a portfolio of strategic Travel clients across the EMEA region. This role is idóneo for someone who enjoys building strong client partnerships, driving commercial growth within existing accounts and acting as a trusted advisor to clients in a fast paced, high growth environment.

The Client Success

Manager will work closely with Sales, Implementation, Product and Support teams to help clients maximise the value of Flywire's solutions while identifying opportunities to deepen partnerships and increase revenue across the existing client base. Develop account plans focused on retention,



client engagement and commercial growth opportunities Provide clients with reporting, analytics and strategic recommendations to support performance and adoption Work cross functionally with Sales, Product, Support and Implementation teams to deliver a strong client experience Support onboarding best practices and contribute ideas to improve processes and client engagement across the wider Client Success organisation Gather and communicate client feedback to help inform internal teams and support continuous improvement 5+ years of experience in Client Success, Relationship Management, Account Management or a similar client facing commercial role ~ Proven ability to identify commercial opportunities and drive account growth within an existing portfolio ~ Excellent relationship building and communication skills with the ability to engage credibly with senior stakeholders ~ Strong organisational, analytical and planning skills ~ Fluent in English plus Spanish and / or Italian is highly preferred ~ Experience with Salesforce, GSuite, Jira, Slack, Looker and Smartsheet is a plus ~ Opportunity to work with well known Travel brands across EMEA High visibility role with meaningful client ownership and commercial exposure Blend of relationship management, commercial growth and strategic client partnership Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!

Work From Home Stipend Great

Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!) Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.

📌 Client Success Manager (Remote) (Valencia)
🏢 Flywire
📍 Valencia