We're Fever, the world's leading tech platform for culture and live entertainment. To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. We've teamed up with major industry leaders like Netflix, F.Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! CRM The CRM team focuses on building lasting relationships with our users from the moment they first encounter Fever.

We craft targeted communications, special offers, and data-driven insights to strengthen loyalty and improve every interaction. Own the end-to-end CRM strategy across email, push notifications, and in-app messaging, ensuring alignment with business objectives and marketing priorities. Define and evolve the CRM playbook, identifying opportunities to improve team structures, processes, and operating frameworks as the function scales.

Ensure CRM initiatives contribute to engagement, retention, customer experience, and revenue growth. Lead and develop a team of CRM specialists, providing direction, support, and clear ownership across initiatives. Define team priorities and ensure projects are delivered efficiently and with high quality.

Establish quality assurance processes, review mechanisms, and operational standards across all CRM activities.





Technical

Excellence & CRM Infrastructure Oversee the technical quality of CRM campaigns, automations, and customer journeys. Define standards for scalable, reliable, and efficient CRM execution. Identify technical limitations, operational risks, and opportunities for improvement before they impact performance.

Partner closely with Product and Data teams to improve CRM capabilities, tools, and platform integrations. Data, Reporting & Continuous Improvement Review CRM performance reports, validate insights, and ensure recommendations are supported by data. Leverage customer behavior, transactional, demographic, and lifestyle data to inform strategy and prioritization.

Establish performance benchmarks and ensure all CRM initiatives are measurable and outcome‐driven. Communication & Stakeholder Management Act as the primary point of contact between CRM and cross‐functional stakeholders. Ensure stakeholders remain informed, aligned, and supported throughout project lifecycles.

This position will be hybrid and based in Madrid. 5+ years of experience in CRM, Lifecycle Marketing, Digital Marketing, or a related field. ~ Previous experience leading, managing, or coordinating a CRM team. ~ Deep hands‐on expertise with Salesforce Marketing Cloud.



~ Experience working with additional ESPs such as Mailchimp, SendGrid, Braze, or similar platforms. ~ Proficiency in HTML and confidence reviewing and validating technical campaign implementations. ~ Strong experience with customer segmentation, personalization strategies, lifecycle marketing, and CRM automation. ~ Advanced understanding of A/B testing methodologies, dynamic content, and campaign optimization. ~ Strong analytical mindset with the ability to transform data into actionable business insights. ~ Experience leveraging behavioral, transactional, demographic, and lifestyle data to improve CRM performance. ~ Commercially minded and highly data‐driven, with a focus on measurable impact and business outcomes. ~ Exceptional communication and stakeholder management skills. ~ Highly organized, capable of balancing multiple priorities while maintaining quality and team focus. ~ Fluent in English. Spanish is a plus. Opportunity to have a real impact in a high‐growth global category leader. ~Work in a location in the heart of Madrid, with exposure to integral markets and international teams. ~ Home office friendly and flexible schedule. ~ Health insurance and additional benefits. ~ Flexible remuneration with a 100% tax exemption through Cobee.

English and Spanish lessons. ~ We have free food, drinks, and fruit at the office. ~ Fever's Blog | Tech. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities.

📌 CRM Project Executive (Madrid)
🏢 Fever
📍 Madrid