Com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.Com empowers brands to drive trusted, performance-based growth through authentic relationships. Its award-winning products— Performance (affiliate), Creator (influencer), and Advocate (customer referral)—unify every type of partner into one integrated platform.

Com helps brands show up where it matters most. Today, over 5,000 integral brands, including Walmart, Uber, Shopify, Lenovo, L'Oreal, and Fanatics, rely on impact.As a Customer Success Manager at impact.Own client relationships and strategic onboarding, guiding a portfolio of enterprise brands toward measurable business outcomes and long-term platform adoption. Deliver impactful business reviews and data-driven insights, showcasing partner performance, platform ROI, and strategic expansion opportunities.





Proactively identify churn risks and commercial opportunities, partnering with commercial leads to drive renewals and account expansion. Help build and scale our presence in Spain, establishing local best practices and representing the impact.Com brand across regional client networks. 3+ years of experience in Customer Success, Strategic Account Management, or consultative client-facing roles within the SaaS, digital marketing, or affiliate/partnerships industry. ~ Fluency in Spanish and professional proficiency in English, with strong verbal and written communication skills across international teams. ~ Proven track record of managing enterprise client relationships and presenting strategic data insights to executive stakeholders. ~ Prior hands-on experience using partnership automation platforms, affiliate networks, or creator marketing tools.

Experience managing client renewals, commercial negotiations, or account expansion strategies.

📌 CSM Manager (Madrid)
🏢 Impact.com
📍 Madrid