We are looking for a Customer Success Manager to join the Spiideo team!

Spiideo is a global leader in automated, cloud-based solutions for sports video analysis and streaming. Trusted by thousands of organizations worldwide, Spiideo serves some of the most renowned professional and collegiate teams, media companies, and leagues & federations.

Join the Customer Success team if you would love the opportunity to manage some of the top sports organizations across Europe.

This role is a fully remote role, and you will report to the European manager of the Customer Success team.

Our target start date is January, but we're flexible. Finding the right candidate is more important to us than the exact start date.

The role

You will manage a portfolio of strategically important Leagues, Media companies and Clubs, with a primary focus on the Spanish and French market.

Core responsibilities

Drive implementation projects: Plan & execute on project plans

Customer Satisfaction: Create strong and positive relationships with our customers, while maximizing potential

Upsell & Renewals: Proactive management to achieve company upsell & renewal goals

Churn management: Proactively engage to reduce churn and ensure success

Trial management : Help our sales organization to successful trials

What we are looking for

Fluent in Spanish, French & English





Sports background / a genuine interest in sports

Background in sports tech or SaaS implementations

Very process-driven and structured approach to working

Self-motivated, takes initiative, positive, team-first attitude

Excellent communication and presentation skills

Previous experience in Customer success, Account Management or Project management

What we can offer

The chance to make an impact in a growing, international SaaS company A friendly and skilled multinational team

Access to cutting-edge tools and resources to empower your work A benefits package with wellness contribution, co-working allowance, home office equipment, insurances and two hours per week for physical activity.

Annual general offsite - bringing together all Spiideo employees for days of learning and fun.

Location: Remote

Application

We welcome applicants from all backgrounds to contribute their unique perspectives, skills, and experiences, fostering a diverse and inclusive workforce across Spiideo.

We believe that when the best people work together in an open environment, magic happens. Apply now and become an integral part of our success story!

Equal Employment Opportunity Spiideo is an equal opportunities employer and welcomes applications from all qualified candidates.

📌 CSM - Spain & France (Madrid)
🏢 Spiideo
📍 Madrid