SVibe is redefining sexual wellness — built for the body, crafted for those ready to go beyond the Basics.

We're building products that help people explore intimacy with confidence, curiosity, and zero shame. As we grow, we're looking for a Customer Experience Specialist who can deliver an exceptional customer experience and become a trusted voice between our customers and our team.

This isn't a traditional support role. You'll help customers navigate their questions, solve issues with empathy and efficiency, and bring valuable insights back to the business to help us improve every part of the customer journey.

Contract: 3-month fixed-term contract, with potential for extension depending on business needs and performance.

What you'll do

Respond to customer inquiries via email, chat, and support platforms

Resolve customer issues quickly, accurately, and with empathy

Handle questions related to orders, shipping, returns, subscriptions, and product usage

Investigate and troubleshoot customer problems, escalating when necessary

Work closely with Operations, Product, and Marketing to improve the customer experience

Identify recurring issues and customer pain points

Help maintain and improve support documentation and knowledge bases

Act as the voice of the customer, sharing insights and feedback with the wider team

Ensure every interaction reflects SVibe's brand tone and values

What we're looking for

Excellent written English ( C1 or above )



— this role is heavily focused on written communication

Strong communication skills and the ability to adapt your tone to different customers and situations

High attention to detail and strong organizational skills A natural problem-solver who genuinely enjoys helping people

Ability to manage multiple conversations and priorities simultaneously

Comfortable working in a fast-moving startup environment

Ownership mentality and a proactive attitude

Bonus points if you

Have previous experience in Customer Support, Customer Experience, Customer Success, or Operations

Have worked in e-commerce, DTC brands, or startups

Are familiar with tools such as Gorgias, Zendesk, Intercom, HubSpot, or similar

Have an interest in wellness, health, lifestyle, or consumer brands

What success looks like

Customers receive fast, thoughtful, and effective support

Customer satisfaction remains consistently high

Common issues are identified and solved proactively

Customer insights help improve our product and operations

Support processes become more scalable as SVibe grows

Why join SVibe?

Join a fast-growing startup redefining an industry

Work directly with founders and decision-makers

High ownership and real impact from day one

Versátil, ambitious, and collaborative culture

Gain hands-on experience in a fast-moving international consumer brand

📌 Customer Experience Specialist — 3-Month Contract (Barcelona)
🏢 SVibe
📍 Barcelona