Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services

PC/Mobile/Hardware Hands &

- Eyes Meeting Rooms &
- Events Support Smart Hands Collaboration &
- Telephony Equipment Office Moves. Hands-on Office Move Projects

Good technical knowledge of Windows operating system (Windows 10 and 11)

Knowledge on Microsoft Office 2016 (Office 365)

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Ability to perform remote troubleshooting and provide clear instructions

Experience in Handling Windows Imaging Project

Experience in software development, processes, and methods

Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.

Ability to co-ordinate and interact with various teams to arrive at a quick resolution.

Ability to organize workload for effective implementation.

Ability to interact effectively at all levels with sensitivity to cultural diversity

Ability to adapt new product support as organization evolves.

Knowledge on SCCM and Intune administration

Knowledge on mass OS deployments

Experienced in maintaining multiple OS image and hardware models

Experience in Microsoft's OEM Pre-installation Kit (OPK) tools

Knowledge of PXE and DHCP functionality

Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services

PC/Mobile/Hardware Hands &

- Eyes Meeting Rooms &
- Events Support Smart Hands Collaboration &
- Telephony Equipment Office Moves. Hands-on Office Move Projects

Good technical knowledge of Windows operating system (Windows 10 and 11)

Knowledge on Microsoft Office 2016 (Office 365)

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Ability to perform remote troubleshooting and provide clear instructions

Experience in Handling Windows Imaging Project

Experience in software development, processes, and methods

Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.

Ability to co-ordinate and interact with various teams to arrive at a quick resolution.

Ability to organize workload for effective implementation.





Ability to interact effectively at all levels with sensitivity to cultural diversity

Ability to adapt new product support as organization evolves.

Knowledge on SCCM and Intune administration

Knowledge on mass OS deployments

Experienced in maintaining multiple OS image and hardware models

Experience in Microsoft's OEM Pre-installation Kit (OPK) tools

Knowledge of PXE and DHCP functionality

Soft Skills Strong interpersonal skills

Good documentation skills

Good working knowledge of MS OFFICE (Including MS Project and Visio)

Able to handle unforeseen situations

Excellent problem-solving and multitasking skills

High level of acceptance

Can drive value and its methodology

Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.

Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.

Experience in the management of multi-discipline teams in distributed locations

Demonstrable results in a business customer facing role, with a track record of delivering

Responsibilities Bulk refreshes (smarthands GLOPAS)

Refresh PC support with individual user

Management of existing Recycle cages at Customer sites

Management of any existing Loaner lockers at Customer sites

Coordination for Laptop provisioning to New starters

Laptop configuration for New starters

Assist with Problems – driver updates/patching/firmware

BTO requirements

Asset management

Coordinate Asset repair and Break-fix with equipment provider

Hardware storage utilizing Customer's on-site storage provisions

Couriers/packaging utilizing Customer's on-site courier/packaging service

Communicate designated points of contact at each site from Facility Management





Coordinate goods receipt with on-site Facility Management

Coordination and getting on-site assistance from Facility Management

Desk setup/maintenance (In Country or FM)

Hardware Troubleshooting (Mobile / Tablet)

Software Troubleshooting (Mobile / Tablet)

Issue handling

Coordinate Ordering with Equipment/Service Provider

Coordinate Returns with Equipment/Service Provider

Networks, GLOPAS, Conferencing, Server/Storage, Printers

Support any Crisis Management activity as per the plan and responsibilities mentioned for

Support track and as may be required by other track.

Defining and setting up a process for local announcements

Marketing and branding for local announcements

Content, format and medium of local announcements

Planning the local announcement – date, time, venue and medium

Making the local announcement with approved content, format and medium

Change Advisory Board Meetings and Document Review

Office Calls and Follow up actions

Monthly performance reporting

IT Induction of new users

VIP Support (when a country has an IBA)

Advance forecasting and notification of IBA

User follow ups, escalations for tickets, email queries, complaints

New Starter Tracking: Hardware Orders, AD Account &

- Phone

Coordinating WEEE: ""Waste from Electrical and Electronic Equipment"" with Facility

Management and 3rd party vendor

Coordinating with facility management teams to ensure management of User guides

Providing training and support for new employees (monthly)

Assisting users in adapting to new technologies (scheduled quarterly connect session)

SCCM &

- OS Troubleshooting

License &

- Software Services Team Meetings

Writing Knowledge Articles

Reviewing aging articles

Presenting knowledge items to team

Reviewing and approving proposed or new Knowledge articles

OS version updates and Profile recreations (Vulnerability tickets) – if central workplace services team is not able to deploy updates or create profile due to any reason

General queue monitoring, dispatching tickets, problem tickets

Educational Qualification Bachelor's degree in technology OR equivalent higher education in I.T.

Trainings , Certification Relevant technical certifications, such as: CCNA/A++/Comptia

📌 Desktop Engineer (Madrid)
🏢 Iron Systems
📍 Madrid