Multinational Retail Company International IT Project Leader Multinational Retail Company (Quick Service Restaurant (QSR) Industry) The IT Project Manager will ensure the successful delivery and on-going optimization of the Tech solutions for the European region. The focus of the role will be to ensure solutions across front-end, back-end and integration layers are in place, and Franchisee partners have needed capabilities, processes, knowledge and skill to drive Technology. The goal is to make sure customer & employee experience across all IT systems is relevant.

Work with Franchisees partners for the countries in scope to build the tech project roadmap based on General strategy, local needs, and corporate standards.

Support

Franchisees partners in Implementation of Tech Operating Model for the countries in scope Support in corporate Tech Operating Model development and improvement. Work together with Franchisees partners, Europe Regional Digital team, Marketing, OPS, Development, and other relevant parties to identify Franchisee partners needs, gaps, recommendations, and target roadmap in IT.

Support

Franchisee partners in the solutions assessment, implementation process,



delivery and decision-making around target tech stack.

Consult

Franchisee partners in the solutions support process, ensuring that all required resources, SLA, KPI, performance reporting are in place. Provide structured reporting on Market Tech status per markets to Digital Squad and line manager. Identify training needs and coach Franchisee IT/Tech team Train & support Franchisee partners in building effective Tech operating model and solid, selfsufficient technological capabilities.

Drive and test innovation in conjunction with Franchisees, and ensuring that innovations which are created in one market are rapidly codified and shared with other markets to drive adoption. Join one of the fastest-growing restaurant brands in the world and help shape the future of the business. Private health and life insurance.

Ongoing learning and development opportunities to support your professional growth. A place where your ideas are valued, your development is supported, and your impact is visible from day one.

Hybrid model: 2 days home office/3 days office

📌 IT Project Manager - Quick Service Restaurant (QSR) Industry (Madrid)
🏢 Michael Page
📍 Madrid