Job Summary The role oversees our global Operations Learning Facilitation Teams and is reporting to the Head of Learning for Travel Operations. The role is responsible for managing regional Training Teams and supporting them in designing, implementing, executing learning and development programs tailored to the operational needs of our organization across Business Units for Travel Claims and Contact Centre/Sales and Service. The role oversees our global Operations Learning Facilitation Teams and is reporting to the Head of Learning for Travel Operations.

The role is responsible for managing regional Training Teams and supporting them in designing, implementing, executing learning and development programs tailored to the operational needs of our organization across Business Units for Travel Claims and Contact Centre/Sales and Service. This role collaborates closely with operational stakeholders, local recruitment, and wider learning teams to identify training needs, develop relevant content, and ensure consistent delivery of high-quality learning experiences to enhance the skills, knowledge, and performance of our operational teams. This role is essential in understanding and aligning to business strategy in order to integrate high-quality standards and processes within training pathways to drive efficiency, customer satisfaction and quality within the organization.

Collect training needs through different sources including Operations, Recruitment, Compliance, Stategic Teams and Key Initiatives Design training plans/programmes to meet business and customer needs Oversee content creation or support materials produced by direct reports.



Ensure training contents are aligned with learning objectives and matching the LoB targets and ambition Training pathway: Coordinate the training content creation with the right stakeholders Cooperate with BU Trainers and stakeholders to manage localization of contents. Coach, motivate and develop a integral team of Training Facilitators Maintain oversight and direction of training provided third parties Support local/regional implementation of learning management systems (LMS) or other technology platforms to facilitate learning delivery and track learner progress.

Follow the training slot planification with local Workforce management teams and Operations Oversee regional training organization: sessions planification and logistic (scheduling, resource allocation, classrooms reservation, administration, etc.) Monitor learning hours uploading for those that are not embedded in SF or Degreed (following HR Sharepoint process) Monitor the training impact results Monitor training evaluation from a quality perspective : build a close continuous improvement process to continuously adapt learning contents and targets as per concrete KPIs Monitor training evaluation from a trainee, stakeholder and business perspective Communicate our vision and ambition to platforms teams and managers including the crucial role of team leaders in employees development to initiate/maintain a deep Ops L&D; culture.



Participate in the wider travel learning community as a L&D; expert to share best practises, collaborate and ensure a harmonized approach across learning teams. Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use. 7+ years' experience in L&D; as a trainer ~ Strong knowledge of training environment and regulatory aspects ~ Ability to interact easily with senior management and clearly articulate your position ~ We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs.

All that in a global environment where international mobility and career progression are encouraged. 105374 | Human Resources | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

📌 Learning & Development Senior Manager (Madrid)
🏢 Allianz Partners
📍 Madrid