MuleSoft Platform Operations / Platform Engineer

About the role

We are looking for MuleSoft Platform Operations / Platform Engineers to join an international , cross-functional technology environment .

We are currently hiring across different levels of seniority , from profiles focused on L2 operational support to more experienced engineers working on L3 operations, automation, reliability, and platform engineering .

This is a platform operations position , not an API development role.

Depending on your experience and seniority, you may be involved in areas such as:

L2 production support and incident resolution

L3 troubleshooting and escalated incident management

Platform automation and continuous improvement

Capacity and performance management

Self-healing and auto-remediation initiatives

Deployment, release, and change support

Operational excellence and platform reliability

You will work in a multi-cloud environment with technologies such as MuleSoft Anypoint Platform , Terraform , OpenShift , ArgoCD , GitHub , AWS , and Azure , collaborating with internal teams, external providers, and international stakeholders.

If you enjoy platform operations , production troubleshooting , automation , infrastructure , and working on complex enterprise environments, this could be a great fit.

What you'll do

Depending on your seniority and experience, your responsibilities may include:

Operate and support MuleSoft platforms in production environments

Investigate and resolve incidents within agreed SLA timelines

Perform platform troubleshooting , log analysis, and system diagnostics

Handle L2 support activities and, for more senior profiles, manage escalated L3 incidents

Support major incidents , service restoration activities, and operational recovery procedures

Support deployment , release , and production change activities

Execute and maintain runbooks , SOPs , recovery procedures , and knowledge articles

Identify recurring issues and contribute to Root Cause Analysis (RCA) and continuous improvement

Manage or support platform configuration and infrastructure using Terraform

Work with OpenShift and ArgoCD in containerised and GitOps-based environments

Maintain and work with GitHub repositories , version control, and operational workflows

Support authentication and authorisation mechanisms , including OAuth and OpenID Connect

Develop and maintain automation scripts for repetitive operational tasks For more senior profiles, design automation using Python , PowerShell ,



Shell scripting , or platform-specific tools For more senior profiles, contribute to or own platform capacity management , including utilisation monitoring, growth forecasting, and capacity planning For platform engineering profiles, design and implement self-healing and auto-remediation solutions

Monitor platform availability , performance , resource utilisation , and operational KPIs

Track operational actions, incidents, and service requests through to completion

Produce incident reports , technical documentation, operational runbooks, and knowledge articles

Participate in production support meetings , operational reviews, and technical workshops

Collaborate with infrastructure , security , networking , development , support teams , and external providers

Strong experience with MuleSoft platform management and operations

Experience focused on platform operations, administration, infrastructure, or production support , rather than only API development

Hands‐on experience with Terraform

Hands‐on experience with OpenShift

Experience with GitHub

Experience with ArgoCD / Argo CI/CD / GitOps-based deployments

Experience supporting production environments , incidents, troubleshooting, and service restoration

Ability to analyse logs , diagnose operational issues, and follow structured troubleshooting processes

Knowledge of authentication and authorisation mechanisms , including OAuth and OpenID Connect

Foundational knowledge of AWS

Foundational knowledge of Microsoft Azure

Knowledge of ITIL processes and service management practices

Strong communication , stakeholder management , and technical information synthesis skills

Ability to work autonomously in an international and cross‐functional environment

Degree in Computer Science , Engineering , or an equivalent relevant field

Experience with MuleSoft Flex Gateway / Omni Gateway

Experience with platform automation using Python, PowerShell, Shell scripting, or similar technologies

Experience with Root Cause Analysis , incident prevention, and continuous service improvement

Experience with capacity management ,



performance monitoring, and platform optimisation

Experience supporting major incidents and on‐call activities

Knowledge of XML , XSD , WSDL , WS-* , Java , and JSON

Understanding of network fundamentals, including Virtual IPs, firewalls, load balancers, routing, and connectivity

Experience managing certificate lifecycles

Familiarity with SOAPUI and Postman

Experience with ServiceNow

Experience working with Linux environments

Experience with Silva or similar platform‐specific tools

Previous experience working with integration platforms in complex enterprise environments

Previous experience coordinating internal teams and external service providers

Why join this project?

Hybrid model – 2 days onsite per week in Madrid, Ciudad Lineal

International environment with collaboration across internal teams and external providers

Occasional short‐term travel may be required depending on the project

People first – diverse and inclusive culture in an international environment

Work on a critical enterprise MuleSoft platform

Gain exposure to L2/L3 operations, platform engineering, automation, and production support

Work with MuleSoft, OpenShift, Terraform, ArgoCD, GitHub, AWS, and Azure

Solve complex platform, reliability, incident, and production challenges

Contribute to automation, self‐healing, and continuous operational improvement

Work on platform stability, scalability, performance, and capacity

Collaborate with international teams, providers, and technical stakeholders

High team stability and collaborative culture

€1,200 per year training budget and continuous learning opportunities

Private health insurance and benefits package

Flexible working hours and hybrid model

Wellhub: fitness, wellness, and mental health support

Football and paddle tennis teams sponsored by Capitole

Team buildings, general events, and strong tech communities

Curious about our culture? Check out what people are saying about us on Glassdoor.

We know that not every candidate will meet 100% of the requirements. We are hiring across different levels of seniority, so if you have strong experience in MuleSoft platform operations and the core infrastructure stack, we'd still love to hear from you.

Information Security Notice The employee will have access to confidential information related to Capitole and the assigned project.

Compliance with internal security and information protection policies is mandatory.

📌 MuleSoftPlatform Operations Engineer (Madrid)
🏢 Capitole
📍 Madrid