Responsibilities Own, drive, and maintain the demand management process for the study portfolio Coordinate demand review meetings and prepare supporting presentations and reporting Provide recommendations for inventory optimization and stock management activities Maintain monthly and weekly planning activities, including the creation and management of Jira tickets and production orders Support the end-to-end lifecycle management of applications and digital devices Coordinate operational activities related to device provisioning, deployment, maintenance, and retirement Support monthly cost reporting activities related to hardware, workforce, logistics, and shipment/return costs Consolidate data from multiple sources and support study-level cost allocation and chargeback processes Own and maintain operational workflows within Jira and supporting tools Develop and maintain spreadsheets, formulas, and macros to improve operational efficiency and scalability Create, maintain,



and improve operational documentation and knowledge base content Support procurement and purchasing activities related to digital device operations and associated services Own the end-to-end device return process Requirements ~ University degree in a technical field ~7–10 years of experience in IT Operations, Application Management, or a related operational role ~ Proven ability to work independently and coordinate execution across multiple stakeholders ~ Advanced expertise in data analysis, reporting, and spreadsheet-based solutions ~ Strong planning, organizational, prioritization, and multitasking skills ~ Excellent attention to detail and commitment to quality ~ Process-oriented mindset with the ability to adapt to changing priorities and environments ~ Experience supporting mobile application deployment and operational lifecycles ~ Demonstrated experience working with senior stakeholders in cross-functional and general organizations ~ Experience providing second- or third-level technical support ~ Familiarity with Mobile Device Management (MDM) platforms ~ Understanding of data security, privacy, and compliance requirements within regulated environments ~ Strong interest in digital health technologies, mobile applications, and wearable devices ~ Fluent English communication skills, both written and verbal

📌 Operations Manager - Flex (Barcelona)
🏢 Jobtailor
📍 Barcelona