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Service Integral Service Operations

Plant, Cyber & Digital Operations The Plant, Cyber & Digital Operations department is responsible for designing, securing, and continuously improving plant operations that support reliable and compliant OT services across regions. IEC 62443, ITIL), and operationally ready. Through close collaboration with engineering, digital, commercial, and plant stakeholders, OT Operations enables resilient operations, manages risk and change, leverages data‐driven performance insights, and supports automation and continuous improvement.

Service Performance Measurement: Reporting &

• Insights: Develop dashboards, scorecards, and recurring performance reports for operational reviews and governance forums, providing clear visibility into service health, trends, and risks Data Quality &

• Standards: Ensure accuracy, completeness, and consistency of performance data by defining data standards, validations, and quality controls across OTSM, monitoring, and reporting tools Trend &

• Root‐Cause Analysis: Analyze performance patterns, recurring issues, bottlenecks, and degradation risks to identify improvement opportunities and support forward‐looking decision‐making Support configuration and integration of OTSM platforms, monitoring tools, and data pipelines; enable automation of data collection and reporting to reduce manual effort and improve reliability Bachelor's degree in engineering, Information Technology, Data Analytics, Operations Management, or a related discipline Experience: 3+ years in performance management, service operations analytics,



or operational reporting within OT, IT, or industrial environments Experience working with global and regional delivery models and service‐oriented organizations Solid experience with data analysis, KPI frameworks, and performance reporting Practical knowledge of OT/ITSM tools, monitoring platforms, dashboards, and data visualization solutions Understanding of OT service delivery concepts, ITIL‐aligned service management processes, and operational constraints in industrial environments Fluency in English (both written and spoken) Demonstrated ability to interpret complex operational data, identify trends, and translate numbers into meaningful insights Data Governance &

• Quality Mindset: Disciplined approach to data accuracy, consistency, and standardization across tools and teams Solid understanding of service performance drivers, SLAs/SLOs, and end‐to‐end service delivery in OT environments Ability to work effectively with ITSM, monitoring, CMDB, and reporting tools to enable reliable performance measurement Ability to work cross‐functionally with Service Delivery, OTSM, ROC/SOC, and regional teams to enable data‐driven improvement Focused on identifying optimization opportunities and supporting automation and maturity improvements in performance management This is a hybrid position based in Madrid, Spain or Lisbon, Portugal

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📌 Performance Analyst (Madrid)
🏢 Vestas
📍 Madrid