Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing integral startup that’s transforming how the industry works — from guest experience to business growth. com , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a Professional Services Consultant to join our team. As a Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities.

Customer Onboarding: Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.

Configuration and Optimization: Training: Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform. Understand customer business and technical needs, offering optimized configurations and best practice recommendations. Create best practices and onboarding materials to enhance the overall customer onboarding experience.





Project Management: Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.

Escalation Handling: Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly. Professional proficiency in French is required, along with professional proficiency in either Spanish or Portuguese. ~ Experience: 3+ years in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company. ~ Project Ownership: Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast-paced environment. ~ Customer Focus: Friendly, patient, and professional demeanor, ensuring a positive customer experience.

Passion for client success and satisfaction, willing to go the extra mile to exceed expectations. ~ Technical Tools: Experience with Salesforce is a plus but not mandatory. Intermediate-level proficiency in Google Suite, with a requirement for Excel skills. ~(Bonus) Accounting Knowledge: An understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations.

📌 Professional Services Manager (Barcelona)
🏢 Guesty
📍 Barcelona