Expedia Group is seeking a Senior Content Writer to join our growing Knowledge Management team. Are you enthusiastic about creating, curating, and maintaining knowledge content? Are you well-versed in writing for localization, web and mobile? Do you have an eye for detail and dream of ways to improve self-service content? We want to hear from you
What you'll do:
- Manage large content projects and product launches with high business impact in alignment with our content strategy
- Engage in persuasive conversations with stakeholder and manages expectations
- Interacts with leadership, customers, business partners and stakeholder from levels across the company to and other teams to identify content strategies/goals/solutions
- Thinks holistically and utilizes experience to propose innovative ideas to benefit the greater team; proactively creates solutions to move KM and our customers forward
- Use data to glean insights into the user experience and illustrate the value of content in the experience
- Function as a team ambassador,
advocating for our users and designing solutions with our vision, mission, and strategy in mind
- Mentor peers, customers, business partners and stakeholders on Content Strategy
- Work independently with mínimal oversight
Who you are:
- Have a passion for technical writing and creation of self-service content
- Able to transform information from multiple people and documents into concise, user-centric content solutions
- Skillful in crafting plain language content that adheres to style, voice, and tone standards
- Capable of prioritizing a variety of projects and maintenance work simultaneously and with a high degree of autonomy
- Possess outstanding written and verbal communication skills
- Able to navigate ambiguity to deliver content that adds measurable value to the business
- Demonstrates strong judgment that enables you to navigate business relationships and conflicting opinions
- Adept at crisply defining user