Описание: Glovo is a local delivery platform operating in around 65 countries worldwide. It is part of the Delivery Hero Group, headquartered in Berlin, Germany.

Задачи: Identify operational improvement opportunities by analyzing service performance data and conducting deep dives across markets

- Prioritize opportunities based on their potential impact on key business metrics, business context and required effort
- Identify and lead initiatives to improve partner satisfaction, contact ratio, service-related costs and partner churn
- Own projects end-to-end from problem identification and hypothesis validation through execution, rollout and impact tracking
- Coordinate multiple initiatives and stakeholders by creating clear priorities, action plans and follow-ups
- Create and optimize Partner and Agent Experience processes and propose self-service improvements across HelpCenter and Partner Support flows
- Work closely with Commercial teams to understand partner needs and align support processes with business requirements
- Contribute to the rollout and adaptation of new service processes and product solutions across markets
- Identify solutions that can be replicated and scaled globally.

Требования: Independently query and analyze data,



conduct deep dives and translate insights into practical operational improvements

- Bring structure to complex environments and turn ambiguity into concrete next steps, owners and timelines
- Influence without authority and coordinate stakeholders across Commercial, Operations, Legal, Finance and Product/Tech
- Manage initiatives end-to-end, including problem identification, hypothesis validation, solution execution, stakeholder management and results tracking
- Manage competing priorities, make trade-offs and focus on high-impact initiatives
- Break down complex operational problems, identify root causes and design practical, scalable solutions while ensuring compliance with market regulations; 2–4 Years of experience in project management, consulting, operations or similar roles in fast-paced environments
- Actively use AI to improve productivity and identify opportunities to increase operational efficiency, reduce costs and improve process quality and scalability
- Demonstrate high ownership, bias for action and adaptability in ambiguous, fast-paced environments
- Bachelor's degree in Engineering, Business or a related field
- Fluent in English.

Equal opportunities and an inclusive work environment are provided.

📌 project manager for partner experience (Barcelona)
🏢 Enfint
📍 Barcelona