Job DescriptionJob Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. To achieve this, we're in search of a successful Account Executive with a proven track record in B2B sales preferable with AI-sales experience. You will play a vital role in growing our business. Your focus will be on building relationships and introducing innovative solutions to new customers, in addition to growing our existing partnerships by continuing to expand our offerings and deepen Zendesk's impact.This will be a role predominantly focused in new business, so prospecting skills and experience are a MUST.Proactively identify and pursue opportunities to cross sell additional products and services to existing customers to optimize account revenue and profitability.Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long-term strategic partnerships.Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies,



leading to improved conversion rates in new business pipeline and increased retention and expansion of Spanish and Portuguese existing clients.Demonstrate a strong understanding of Zendesk products and align them with clients business objectives to secure product expansion and customer satisfaction.Lead complex, value-centric sales cycles, including multi-month deals with proof of concept stages, particularly with customers generating significant revenue.Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions.Maintain thor

📌 Servicing Commercial Account Executive (Madrid)
🏢 Zendesk
📍 Madrid