PSD Group is seeking an IT Service Management (ITIL) Practice Owner to establish, govern and continually improve ITIL practices across a complex integral technology environment. You will own governance for Change Enablement, Incident Management, Major Incident Management and Service Request Management, ensuring compliance and alignment with business goals.
This is a strategic governance role, not day-to-day operations, requiring collaboration with Engineering, Product Management and ServiceNow
📌 ITIL Governance Lead: AI-Driven IT Service Management (Madrid)
🏢 Psd Group
📍 Madrid
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