Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Today, we are a general team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

As Senior Subscription

Manager, you will own a portfolio of customer subscriptions and coordinate the end-to-end commercial lifecycle. You will identify commercial drift, build and maintain a Commercial Roadmap by subscription, recommend the appropriate commercial play at the right time, forecast renewal and broader commercial outcomes, and drive quote-to-booking readiness. You will move beyond executing renewals to orchestrating commercial outcomes.

Working as a trusted commercial advisor, you will align the customer lifecycle state, account strategy, terms, conditions, pricing logic, renewal pathways, and policy-aligned options to balance value delivered to customers and value captured by PTC. Manage assigned subscription portfolio and drive the end-to-end renewal lifecycle to deliver customer value, retention, and sustainable commercial outcomes. Develop and maintain a clear commercial roadmap for assigned accounts, including renewal strategy, customer state, risks, opportunities, dependencies, and next steps.

Provide commercial guidance to customers and account teams by connecting contract structure, pricing, product configuration, policy requirements, and account strategy.



Identify customer lifecycle state , renewal risk, downgrade signals, modernization opportunities, growth potential, and commercial drift early and recommend appropriate commercial actions. Identify and address commercial drift across contract structure, pricing, discounting, product configuration, renewal pathways, and terms & conditions to maintain commercial alignment over time.

Forecast renewal and commercial outcomes accurately by maintaining complete, current, and decision-ready data, documentation, and pipeline hygiene. Coordinate cross-functional stakeholders across Sales, Customer Success, Operations, Finance, Legal, Compliance, Product, and other teams to progress the agreed commercial motion. Support adoption of strategic initiatives, tools, processes, and programs.

A successful Senior Subscription Manager consistently delivers strong renewal performance, ARR retention, and sustainable commercial outcomes by owning the end-to-end commercial lifecycle for the assigned portfolio. The successful candidate diagnoses customer state early, identifies churn risk and downgrade signals, maintains a high-quality Commercial Roadmap, and provides accurate, decision-ready forecasts that improve business predictability. S trong performance also depends on robust, trust-based relationships with customers, partners, account teams, and internal stakeholders across Sales, Customer Success, Operations, Finance, Legal, Compliance, Product, and other teams, using clear communication, sound judgment, and disciplined follow-through to progress the right commercial play.

Bachelor's degree or equivalent professional experience required.

📌 Senior Subscription Manager (Arcos de la Frontera)
🏢 Ptc
📍 Arcos de la Frontera