About Us devicenow offers Device as a Service for workplace IT hardware on a global scale. We revolutionize the Device as a Service industry - the only thing missing is you! Barcelona, Spain, Hybrid Contract Permanent, full-time At devicenow, we believe that people create the essence of a company, shaping its culture with every interaction, idea, and shared experience.

In this job advertisement, the masculine form is used throughout. In accordance with the General Act on Equal Treatment, these designations are not to be regarded as gender-specific. As a Service Delivery Manager / Project Manager, you support the successful delivery of services and projects for our customers.

Working closely with experienced colleagues, you help coordinate customer requests, monitor service performance, and contribute to maintaining high service quality while building strong customer relationships. Act as a first-point-of - contact for customer contact for operational and project-related topics Owe the service delivery performance to ensure quality, efficiency,



and customer satisfaction Identify opportunities for process and service improvements Lead project transitions and contribute to a smooth handover into Business As Usual (BAU) operations Prepare service reports, project updates, and customer presentations Provide day-to-day support to customers throughout their service lifecycle 2+ years of experience in Service Delivery Management and/or Customer Project Management ~ Excellent verbal and written communication skills in English ~ Initial experience or strong interest in project management, service delivery, or customer-facing roles ~ German and/or Spanish language skills are considered a strong advantage Investment in your development through comprehensive onboarding, training, and career advancement opportunities. Adaptable hybrid working model- work from home or office, and visit our offices around the world.

Supplementary health insurance. Modern office in a central downtown location. Regular team and company social events.

📌 Service Delivery Project Manager (Permanent) (Barcelona)
🏢 Devicenow
📍 Barcelona