In the scope of two large ServiceNow CSM/ITSM transformation projects we are looking to strengthen our ServiceNow functional team with an experienced business analyst specialized in ServiceNow CSM and ITSM. Act as the link between internal customers and the external vendor in charge of the project implementation and will work with other business analysts. Gathering, analyzing and reviewing internal customer requirements, helping to maintain a backlog in collaboration with the external vendor and other Product Owners / Business Analysts.

Helping review each demand in relation to the platform out of the box features and guarantee that if a change is necessary ServiceNow best practices are followed or an alternative solution is proposed. Working in autonomy on their perimeter, involving developers, peers and management when required. Helping organize UATs,



and working on building and updating key test scenarios together with the external vendor. 4+ years Hands-on experience in the Business Analyst / Product Manager / Product Owner role on the Servicenow platform. ~ CSM (Case Management and related processes, CSM Portal) ~ Good knowledge if ITIL Experience of large transformation projects is a plus Excellent written / oral communication skills in English.

A team player used to work in a distributed multi-cultural team. The duration of the contract is 12 months that can be renewed depending on the performance of the services. Activities for this project will be in Madrid or Service Provider's premises.

📌 ServiceNow CSM Business Analyst (Madrid)
🏢 Asenium
📍 Madrid