Multinational Service Specialist Madrid (Hybrid) Permanent/ Full Time We're looking for a proactive and detail-oriented individual to join our team as a Multinational Service Specialist. This is a full-time, permanent position based in our Madrid office. This role is a fantastic opportunity to build your career in multinational insurance servicing.

As a Multinational Service Specialist, you'll support the delivery of complex and compliant multinational insurance programmes throughout their full lifecycle - from quote and bind to policy servicing and cashflow management. You'll work closely with Producing Office Underwriters and a wide range of internal teams including Credit Control, Claims, Compliance, and our Global Network. You'll also liaise with local offices, brokers, and clients to ensure programmes run smoothly and meet all regulatory requirements.

You'll report into the Multinational Service Manager based in Chelmsford (UK) and collaborate with a wide range of stakeholders including our internal global network team, underwriters, external partners, brokers, and clients. Support the implementation and servicing of multinational programmes in line with business plans. Prepare and manage documentation for new and renewal cases, mid-term changes, and local underwriting input.

Advise underwriters on local servicing costs, taxes, tariffs, and retentions to support accurate pricing.



Issue clear instructions to servicing offices and manage policy schedules and reinsurance slips. Monitor payments and collections to maintain a healthy cash position.

Use appropriate tools to calculate and allocate taxes across premium distributions. Track and analyse programme performance, escalating issues as needed. Maintain data quality across systems and ensure compliance with service standards.

Contribute to continuous improvement initiatives and support audits and peer reviews.

Experience in servicing multinational insurance programmes within general insurance. Fluent in both languages- English and Spanish. Comfortable using MS Office tools (Word, Excel, PowerPoint). #We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

General

Insurer of the Year 2026 at the British Insurance Awards Insurance Post British Insurance Awards 2025: Winner: Commercial Lines Insurer of the Year, AXCO Integral Insurance Awards 2024 Winner: Network Management of the Year Adaptability, Administration Management, Analytical Thinking, Communication, Conflict Resolution, Critical Thinking, Customer Value Management, Insurance Claims Processing, Insurance Processing, Intentional collaboration, Managing performance, Policy Analysis, Prioritization, Risk Management, Stakeholder Management

📌 Services Assistant - part time or full time (Madrid)
🏢 QBE Europe
📍 Madrid