With over 30 years in the industry, Gaming Laboratories International is the integral leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world‐class customer service delivery to more than 700 jurisdictions worldwide. Our employees are at the heart of everything we do, which is why they are our biggest investment.

This is a customer service/sales‐focused position for someone who will not only foster and maintain business relationships with clients, but who will also have an opportunity to oversee and cultivate a team of professionals ultimately supporting them to provide sustainable value.

The Account

Manager is responsible for building and maintaining business relationships with assigned GLI clients. This position is responsible for sales activities from lead generation through contract signing, and client post‐service follow‐ups for the achievement of customer satisfaction and revenue generation. Delivers sales presentations to clients Ensures clients are provided professional, courteous, and timely support and service Supports and implements strategic plans to accomplish company goals Forecasts client activity and sets performance goals accordingly Reviews market analyses to determine customer needs Maintains a strong understanding of GLI Services, tools and training offerings Maintains all CRM (Customer Relationship Management) software, including Salesforce or any other software,



information on assigned clients Maintains records of all visits and telephone contacts of the assigned regulatory clients within the database daily May coordinate In‐Service training classes and field inspections/audits when appropriate for clients Bachelor's degree in Marketing, Business, Engineering or a related field Certification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirements Must have a valid driver's license A minimum of 5 years' experience required in Gaming, Marketing, Sales and/or customer service fields is required Certification, formal training, education or demonstrated competency may be evaluated and considered in lieu of the experience requirements A minimum of 3 years of previous sales/development experience is strongly preferred Must be proficient in Microsoft Excel, Word, PowerPoint, SharePoint and CRM Highly motivated, pro‐active self‐starter with excellent time management skills Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position Must have the ability to communicate, both orally and in writing, with internal and external parties Must have the ability to handle and organize multiple projects and deadlines Must demonstrate a high degree of attention to quality, details, and correctness Flexible holiday plan Annual Performance Reviews Job related trainings after approval manager and Career Development Plan Weekly fresh fruit, free coffee, tea and chill‐out space at the office Gaming Laboratories International (GLI) is a gaming company.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

📌 Spanish speaking - Account Manager (Madrid)
🏢 Gaming Labs International
📍 Madrid