Overview

As a Tech Support Engineer at Fever, you will be the first contact for platform incidents, diagnosing issues and deciding when to escalate. You will collaborate with Engineering, Product, and QA to keep operations smooth, guiding teams through incident handling and process improvements. By month six you will lead incident management, mentor others, and automate repetitive tasks. This role offers hands-on impact in a fast-growing, globally focused tech company.

Compensaciones / Beneficios

- 40% discount on Fever events and experiences
- Home office friendly anywhere in Spain
- Relocation package for international candidates
- Health insurance and adaptable remuneration via Cobee
- English lessons
- Gympass membership

Responsabilidades

- Handle and triage incidents, diagnose issues, and escalate when needed
- Collaborate with Engineering, Product, Data, and Systems to resolve problems
- Improve internal documentation and support processes and assist users with technical issues




- Lead incident management and post-incident reviews; mentor new team members
- Identify trends, propose preventive solutions, and automate repetitive troubleshooting tasks
- Provide technical guidance to internal teams and customers; ensure proactive monitoring and efficient issue resolution

Requisitos principales

- Experience in technical support or troubleshooting roles
- Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
- Knowledge of APIs, services, and client-server architecture
- Understanding of incident management, triage, and escalation
- Proficiency in English for clear communication

- Problem-solving
- Proactive troubleshooting
- Ability to work in a fast-paced environment
- Linux/UNIX and scripting skills
- RESTful APIs and JSON
- AWS, Docker, Kubernetes

📌 Tech Support Engineer (San Sebastián)
🏢 Fever
📍 San Sebastián