At Roche you can show up as yourself, embraced for the unique qualities you bring. As an Engineering Manager you will ensure and support the hardware, software and/or service delivery as a leader setting focus, removing impediments, managing stakeholders and creating efficiencies in collaboration wherever possible. You will support them in removing roadblocks and by setting focus on their performance management and make sure to develop your team with the right skills, healthy dynamics and a sustainable pace.

The Digital

Operations and Reliability function ensures the proactive management and maintenance of the optimal performance, reliability, and availability of all RDT enterprise-wide digital platforms and Infrastructure, minimizing disruption to critical business processes across the value chain, and guaranteeing compliance. drives the strategic transformation of our Configuration Management Database (CMDB) and Operational Support Models. You will bridge the gap between business application contexts and complex data structures, leading a team of experts dedicated to ensuring high-quality IT service management data, seamless automated ticket routing, and accurate impact analysis across all enterprise products. You will collaborate directly with Product Managers to translate complex business contexts into accurate CMDB dependency trees, automated ticket routing rules, and impact analysis structures.

You will be responsible for ensuring our 300+ enterprise products maintain flawless operational support models without burdening software development teams. Build and lead a high-performing team of data modelers and support architecture specialists. Establish the department's operational roadmap, service intake model, and capacity planning Support Model & CMDB Governance: Act as the accountable authority for CMDB data quality standards,



data modeling guidelines, and structural support frameworks across all product teams Work with Observability and SRE teams for Standardizing our knowledge and its relationships unifies disparate tools (Grafana, Splunk, etc.) Quality Assurance & Compliance: Define performance metrics, continuous monitoring, health checks, periodic reviews, enforcement mechanisms, and automated validation rules to maintain 100% accurate dependencies, impact maps, and ticket routing logic Process Enablement & Frameworks: Standardize playbooks, intake frameworks, and self-service guidelines to streamline how product teams interface with IT Service Management systems.

Provides the necessary high-quality, real-time data layer to safely automate operations and prevent AI "hallucinations" Experience: 5+ years in IT Service Management (ITSM), CMDB design, enterprise data modeling, or IT operations, with at least 2+ years in a team leadership or technical coordination role ServiceNow, Jira Service Management), service mapping, automated routing, and CI dependency modeling Proven track record bridging technical data architectures with business application logic; ITIL framework certification is a strong plus Leadership & Influence: Outstanding ability to guide cross-functional product teams, enforce standards without creating friction, and drive culture change around data accountability #Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a general impact.

📌 Team Team Lead Engineering Operational Enablement (Madrid)
🏢 Roche
📍 Madrid