Service Operations ManagerContractRate: Competitive/DOE (Dependent on Experience)Location: RemoteDuration: Until end of 2026 (potential extensions)About the RoleExalto Consulting are supporting a leading digital health and technology organisation in the search for an experienced Service Operations Manager.This is a high-impact operational leadership role focused on ensuring the smooth delivery of customer support, service operations, vendor management, and incident resolution across a complex technology environment.

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You will act as a key operational partner to senior leadership, driving service excellence, operational efficiency, and continuous improvement while working closely with customer-facing teams, engineering, product, platform operations, and third-party suppliers.The successful candidate will combine strong service operations experience with excellent stakeholder management skills and a proactive approach to problem-solving in a fast-paced,



highly regulated environment.Key ResponsibilitiesService Operations & DeliveryManage operational escalations, service issues, and customer queries.Analyse support ticket trends and service performance data to identify improvement opportunities.Produce operational reporting, KPI analysis, and SLA performance reviews.Coordinate managed service providers and third-party suppliers to ensure delivery against agreed service levels.Partner with engineering and technical teams to drive resolution of production incidents and service disruptions.Prepare and deliver clear operational communications, including incident updates and maintenance notifications.Coordinate activities across support, engineering, platform operations, product teams, and external vendors.Vendor ManagementManage supplier relationships through regular operational reviews and performance monitoring.Ensure vendors meet contractual service

📌 Service Operations Manager (Paradela)
🏢 Exalto Consulting
📍 Paradela