We are seeking a highly skilled and proactive
Salesforce Support Engineer to join our team. We're hiring only in
these locations: Poland, Portugal, Spain, Serbia, Montenegro,
Argentina, Uruguay Key responsibilities Hypothesis-driven debugging
with incomplete information and time pressure Clear written
communication with clients while an incident is still open Sound
judgment on when to escalate and when to keep investigating Comfort
switching between initiative work and interruptions Genuine
autonomy working with teams across time zones Requirements
Salesforce Loyalty Management, with hands-on implementation or
operational experience, not just certification Strong Salesforce
platform depth: data model, security model (profiles, permission
sets, sharing rules), Flow, SOQL, and the ability to read Apex
without necessarily writing it Client-facing production support:
incident triage, severity assessment, escalation judgment, working
under SLA Integration troubleshooting: REST and SOAP, asynchronous
processing, retries, idempotency, and an understanding of how




systems fail rather than only how they work Log analysis and error
correlation across multiple systems Strongly preferred Sumo Logic
or an equivalent observability tool (Splunk, Datadog) Copado or a
comparable Salesforce release management tool; Git and Bitbucket
with a defined branching strategy Salesforce CLI and SFDX Large
Data Volumes: data skew, indexing, governor limits at real scale
Performance and load testing experience (Scale Center, Scale Test,
or equivalent) ServiceNow or a comparable ITSM platform Nice to
have Marketing Cloud, Experience Cloud AI-assisted development
tooling Certifications: Advanced Administrator, Platform App
Builder, progress toward Application Architect Benefits: Salesforce
certification program with bonus opportunity Co-working spaces and
offices for collaboration Team activities Adaptable PTO policy
Healthcare Paid sick leaves, parental leaves, and volunteer
days

📌 Aquiva, Europe (Barcelona)
🏢 Aquiva and Hapi
📍 Barcelona