Summary Amadeus is looking for an Operational Excellence Change Management Specialist to join our Customer Operations organization and lead the people side of our operational excellence deployments. In this role, you will define and execute change management plans that ensure new processes, tools and ways of working are understood, adopted and sustained by internal and external stakeholders across our sites in Warsaw, Barcelona, Nice and Madrid. If you're passionate about driving adoption, engaging stakeholders and turning change into lasting impact, we'd love to hear from you.

Job Title

Change Management Specialist

Summary

Amadeus is looking for an Operational Excellence Change Management Specialist to join our Customer Operations organization and lead the people side of our operational excellence deployments. In this role, you will define and execute change management plans that ensure new processes, tools and ways of working are understood, adopted and sustained by internal and external stakeholders across our sites in Warsaw, Barcelona, Nice and Madrid.



If you're passionate about driving adoption, engaging stakeholders and turning change into lasting impact, we'd love to hear from you.

Key Responsibilities
- Frame the change approach for operational excellence initiatives, including impact assessment, stakeholder mapping and readiness analysis.
- Build and execute change, communication and training plans, adapting them as needs evolve.
- Manage the network of change agents and super-users, and facilitate workshops and feedback loops to drive adoption.
- Apply a structured change management methodology (e.g. ADKAR/Prosci, Kotter) alongside the Amadeus project management methodology.
- Define and monitor adoption KPIs (usage, proficiency, compliance, satisfaction), track performance against plan and propose corrective actions.
- Prepare and deliver presentations and reports to leadership and Business Lines to support governance and decision-making.

About The

📌 Change Management Specialist (Barcelona)
🏢 Amadeus
📍 Barcelona