Job Description Essential Duties and Responsibilities: 1. Manage the daily operation of rework functional area of service center. 2. Lead to do the HV battery rework,including PACK fault diagnosis, maintenance, inspection and so on. 3. Short-term business trips to customer factories, guarantee 0KM delivery, customer on-site sorting, repair of faulty packs, etc., accept other business trip tasks; 4. Provide after-sales technical support and battery system product introduction training to customers; 5. Answer customer after-sales related questions, providing after-sales solutions, and collecting customer after-sales needs; 6. Responsible for guiding customers to check, overhaul and train the basic knowledge of safe operation; 7. Coordinate after-sales resources, providing customers with after-sales guarantees such as after-sales accessories supply, after-sales technical support, and after-sales service; 8. Connect with customers and end users, communicate without barriers, and solve customer problems efficiently; 9. Other after-sales related support work. Required Qualifications: 1.
Bachelor degree or above, work experience in new energy industry is preferred; 2. Good oral, written and presentation English communication skill, Chinese is preferred; 3. Those who have been engaged in after-sales service are preferred; 4. Familiar with battery PACK, electrical, structure, BMS working principle and other basic knowledge, experience in battery PACK system is preferred; 5. It is a priority to have development channels of overseas third-party service providers. 6. Due to regional time differences, emergency services need to remain online 24 hours a day to solve customer problems in a timely and efficient manner. 7. Willing to travel to customer site frequently if necessary. 8. Agree with Gotion culture, have a strong sense of professionalism and responsibility, can bear hardships and stand hard work, have good communication skills, and have a sense of teamwork. 9. Local over
📌 After Sales Engineer (España)
🏢 国轩高科
📍 España