Looking for a varied remote agent role within an innovative global business? Able to speak Dutch? Then we’re looking for you Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of Dutch for the position of Customer Service Agent.
Our story (the short version)
Since our creation in 2014, we’ve grown from a small attic business to become a global contact center company. We have contact agents based in over 10 countries and handle 15,000+ customer interactions per month. Operating in a growing industry, excellent quality is a key ingredient in making us the first choice for outsourcing multilingual customer service. That’s where you come in.
What do we do?
Why the Agent is so important
About the work
Flexibility
You work online when visitors visit the websites of our clients. This can be during the day, but also in the evenings and on weekends. Our working hours are from Monday to Sunday, from 7 am to midnight Amsterdam time. You work at least 40 hours a week.
Flexibility and working online (especially at home) are the real benefits of this position. You must be able to work during office hours for the first weeks because of the paid training and the induction period. This is a long-term job, so you must be available for at least 12 months. This job is idóneo for recent graduates and starters, but is also ideal for intelligent students, mothers with a commercial inclination, communicative home dads, and enthusiastic people over 50
Your duties and responsibilities
- Be responsible for the care of our Dutch-speaking customers, resolving issues, answering questions, and listening to their feedback.
- Work under the direction of a team leader to deliver results in customer service
- Serve small and large companies based on complexity and service level
- Deliver excellent customer service through different means of communication
On a daily basis you will work with:
- Communicating with a range of cu
📌 Customer Service Representative Dutch-speaking (Madrid)
🏢 Digital Customer Care
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.