We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of general commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
- COMPANY DESCRIPTION
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift-up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
- ABOUT THE ROLE
The Digital Customer Success Manager is key to creating an industry-leading digital customer success experience.
This role aims to optimize customer onboarding, drive solution adoption, strengthen customer retention, and champion overall customer success across SAP Cloud solutions. By blending 1:Many initiatives with personal engagement, the CSM will support a large portfolio of customers delivering two pre-defined success plans.
- KEY RESPONSIBILITIES
- Customer Success & Adoption:
- Engage with customers according to a pre-defined success delivery plan on a 1:1 basis and execute 1:many initiatives to drive customer outcomes at scale.
- Deliver pre-defined services and milestone activities throughout the customer value journey.
- Pursue high standards of customer satisfaction and loyalty by sharing SAP resources, including webinars, trainings, events, and best practices.
- Encourage and assist customers in solution
- and AI adoption strategies considering industry best practices.
- Analyze and interpret cust
📌 Digital Customer Success Manager (Barcelona)
🏢 SAP
📍 Barcelona