Alcon is seeking a Customer Experience Representative based in Cornella de Llobregat, Spain, to support Portugal and Spain.
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The role focuses on incident management, SLA adherence, and collaboration with commercial teams for Key Accounts.
You will handle incidents via phone and case systems, update orders, and assist with returns.
Requirements include native Portuguese and Spanish xqbhyrx with English at C1, 1–3 years in Customer Service/Experience, and experience with CRM/Case Management and SAP.